Contact Us Ladders AI

How to Reach Out to Ladders for Support

Getting in touch with our team at Ladders shouldn’t feel like a maze. Whether you’re stuck on your job search, having trouble with interview scheduling, or curious about how our AI matches vacancies to your profile, we want to make it easy for you. From our experience, the key is knowing the right contact channel for your specific concern. That way, you avoid waiting around and get a solution quicker.

Our platform supports both job seekers and employers, so naturally, questions vary widely. We’ve organized support into clear categories to help you find the right place to ask your question:

• Technical issues with the platform
• Account and billing inquiries
• Questions about AI job matching and relevance scores
• Interview automation and scheduling help
• General feedback and suggestions

Understanding this setup is half the battle. Once you know where to go, it’s smooth sailing.

Primary Ways to Contact Us

We’ve made sure you have a few solid options depending on how quickly you need a response or how detailed your issue is.

Email Support System

Email is great when you need to explain things thoroughly or send screenshots. Here are the main addresses you can use:

• General Support: [email protected]
• Billing Questions: [email protected]
• Technical Problems: [email protected]
• Partnerships: [email protected]

When emailing, try to include your account email, a specific description of the issue, any relevant screenshots, and how you prefer us to contact you back.

Live Chat Feature

For quick questions, the live chat on ladders.com is pretty handy. It’s available Monday to Friday, 9 AM to 6 PM EST. Just click the chat bubble at the bottom-right corner on our homepage. You’ll be asked for your account info to speed things up.

Live chat works best for simple issues like password resets or navigation help. If your problem is technical or detailed, email might be better.

Using Our Contact Form the Right Way

If your issue isn’t urgent, the contact form on our site is a solid choice. It’s designed to gather all the info we need upfront so you don’t have to go back and forth as much.

How to Submit a Request

1. Go to ladders.com
2. Scroll down and click “Contact Us” in the footer
3. Choose “Submit a Request” or “General Inquiry”
4. Fill in your name, email, and select your account type
5. Pick the issue category from the dropdown
6. Provide a detailed description of your problem or question

Tips for Filling the Form

From what users tell us, being specific really helps:

• Instead of “login problem,” say exactly what error message you see
• Explain what you were doing when it happened and what device or browser you’re using
• Attach screenshots if you can, especially for technical issues

Technical Support: Getting Help Fast

Technical glitches can derail your job hunt or interview prep, so we prioritize these issues. Here’s a quick look at common problems and how we handle them:

Before reaching out, try clearing your browser cache, switching browsers, or disabling extensions temporarily. If none of that helps, make sure to tell us what you’ve tried when you contact support.

Billing and Account Help When You Need It

Billing and account issues can be tricky, but we’ve streamlined the process so you don’t waste time.

Contact for Billing Questions

Email [email protected] or call our premium support line. Always include your account email and the last four digits of your payment method so we can verify your identity quickly.

Common Billing Issues We Solve

• Subscription changes or cancellations
• Updating payment methods
• Refund requests
• Invoice clarifications
• Upgrades or downgrades

Getting Back into Your Account

If you’re locked out or forgot your password, start with the “Forgot Password” link on our login page. Check your spam folder if you don’t see the reset email. If that doesn’t work, reach out via live chat or email. Usually, we can get you back in within a few hours during business days.

How Our AI Job Matching Works and How We Support You

Our AI doesn’t just throw random jobs at you—it weighs many factors to suggest roles that fit your skills and goals. But sometimes it’s not perfect, and you might wonder why certain jobs show up or don’t.

What Influences Your Matches

• How complete and accurate your profile is
• Your search and application history
• Skills and experience alignment with job descriptions
• Location and salary preferences
• Market demand data we constantly update

If you’re not happy with your matches, email [email protected] with details like what kind of jobs you want, preferred cities, and any recent changes in your career plans. We’ll take a closer look and help refine the AI suggestions.

Support for Interview Automation

Our interview scheduling syncs with calendars like Google and Outlook, but sometimes syncing issues or time zone conflicts happen. If you run into problems rescheduling or connecting your video platform, contact us quickly so we can prioritize your request.

Regional Support Tailored to Your Location

Since job markets vary across the USA, we have support specialists focused on different regions. They understand local industries and can provide advice or connect you with region-specific resources.

When you contact us, mentioning your target cities or states helps route you to the right specialist faster.

Support for Employers and Recruiters on Our Platform

If you’re on the employer side, you have dedicated support options tailored to your needs. From managing accounts to integrating our AI with your ATS, our team is ready to assist.

Employer Support Contacts

• Account Management: [email protected]
• Technical Integration: [email protected]
• Billing & Contracts: [email protected]

Employer support includes:

1. Optimizing candidate sourcing with AI-powered filters
2. Fixing ATS integration issues
3. Setting up custom search parameters
4. Managing bulk messaging and candidate communication
5. Accessing detailed analytics and reports

Partnerships and API Integration

If you want to connect your systems or explore partnership options, check out our API docs at developers.ladders.com and contact [email protected] or [email protected].

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